AI-Driven Quality Control For Telecalling
Energize Your Debt Collection with Intelligent Call Analytics
11+ Languages supported
₹500 Cr+ Annual AUM Managed
30+ Enabled Lenders
40% Increased Efficiency
5Mn+ Loan Accounts Handled
Trusted by 30+ Lenders & Fintechs to Improve Collections
10X Efficiency. Zero Hassle.
Deep AI-Powered Call Intelligence
Real-Time Call Monitoring
Instant compliance flagging and script adherence tracking
Multilingual Call Analysis
Process calls in 11+ languages including English, Hindi, Gujarati
Behavioural Pattern Detection
Payment propensity signals and sentiment-based strategies
Call Outcome Optimization
Pattern recognition with personalized agent coaching
Address & Geo Intelligence
Maximize connectivity rates with accurate location data points
Ready to Transform Your Collections?
Let’s revolutionise your debt recovery process.
Proven Impact with Neosight
18% Improvement in Recovery Rates
40% Reduction in Call Handling Time
25% Decrease in QC Staffing Needs
22% Increase in Payment Commitments
40% Fewer Compliance Issues
Powerful List of WHYs
Effortlessly monitor calls and streamline debt collection with AI-driven insights.
100% Call Coverage
Analyse every possible interaction vs. traditional 5-10% monitoring.
Multi-Language Support
Process calls in 11+ languages with local accent & dialect recognition.
Workforce Planning
Plan & deploy your calling team with 40% higher efficiency in terms of costing.
Real-Time Intervention
Address critical issues on the fly and not days later with feedback.
Scalable & Secure
Handle high call volumes with robust, compliant technology.
Use Cases
Leading NBFCs & Banks
Optimize debt recovery and minimize NPAs with AI-powered call analytics on Decentro's lending infrastructure.
Microfinance Institutions
Standardise quality across multiple language teams and replicate successful approaches.
Collection Agencies & Fintechs
Scale operations with intelligent call monitoring and agent coaching.
Supercharge Your Collections
Ready to transform your NPAs into revenue-driving assets?
Real Voices. Real Results
60% Recovery Rate
Automated DPD 1-5 Debt Collection Solution
Discover how Neowise’s AI-powered NeoBot achieved 60% recovery rate for DPD 1-5 collections with zero human intervention. Transform your NPAs today.
87% ROR Achieved
Cross-Regional DPD 1-30 Debt Recovery Success
Discover how Neowise’s integrated approach delivered 87% ROR for cross-regional NBFC collections. DPD 1-30 portfolio transformation in South India.
| Other Providers | NeoSight | |
|---|---|---|
| Call Coverage | Manual sampling - typically 5-10% of calls reviewed |
100% of calls analysed automatically
|
| Language Support | English/Hindi only, limited dialect handling |
11+ languages with local accent & dialect recognition
|
| Feedback Speed | Issues surface in a QA report, days after the call |
Real-time intervention, while it can still change the outcome
|
| Compliance Monitoring | Manual review, reactive flagging |
Instant compliance flagging & script-adherence tracking on every call
|
| Workforce Planning | Based on estimates and experience |
Data-backed staffing - 40% higher costing efficiency
|
AI call analytics uses speech recognition and natural language processing to automatically transcribe, score, and surface insights from phone conversations, instead of a person manually listening to a sample of calls. NeoSight applies this to debt-collection telecalling: reviewing every call for compliance, script adherence, sentiment, and payment-propensity signals, then routing real-time alerts and coaching notes back to your team.
Most collection teams can only manually review a small sample of calls because a human reviewer can only get through so many calls in a day. AI call analytics reviews every single call automatically, so issues and coaching opportunities in the other 90-95% no longer go unnoticed.
NeoSight currently analyses calls in 11+ languages, including English, Hindi, and Gujarati, with recognition for local accents and dialects. So quality standards stay consistent even across regional telecalling teams.
NeoSight analyses call recordings captured through your existing telecalling setup for quality and compliance purposes. Recording your own business calls is standard, lawful practice in India, but customers should still be informed a call may be recorded. Any personal or financial data captured is subject to the Digital Personal Data Protection Act, 2023 and the disclosure/consent process itself is configured and owned by the lender.
No. NeoSight is built to make QA and compliance teams more effective, not replace them. It surfaces the calls and moments that most need human attention (compliance risks, at-risk customers, coaching opportunities), so your team spends time on judgment calls instead of randomly sampling calls.
